CUSTOMER AGREEMENT
Last Updated: May 10, 2025

Welcome to ModMount's customer terms and conditions (“Customer Agreement”).

For easier reading, you can open this Customer Agreement in full view at modmount.com/customer-agreement

Before sending us your components for customization, please review this Customer Agreement carefully. By submitting your order, you acknowledge, understand, and agree to the following terms:


1. Overview
ModMount offers a unique combination of precision machining services that no other provider has combined in this way before. Our innovative approach integrates professional-grade CNC machining, custom design work, and premium finishing services through a streamlined, user-friendly ordering process. This Customer Agreement establishes the framework for delivering these specialized services to you with transparency and excellence.

1.1 Purpose
This Customer Agreement is entered into between MODMOUNT LLC ("ModMount," "we," "us," "our") and you, the customer ("Customer," "you," "your"). It governs all aspects of our slide modification services, including but not limited to Optic Milling, Top Milling, Side Milling, Text Engraving, and Logo Engraving.

1.2 Definitions
For clarity throughout this Customer Agreement, the following terms have specific meanings:
- Customer: A U.S. citizen or U.S. based business purchasing ModMount's handgun slide customization services. We do not accept international orders at this time. 
- Components: Slides and optics submitted for modification
- Modifications: Any alterations performed on Customer-supplied Components, including Optic Milling, Top Milling, Side Milling, Text Engraving, and Logo Engraving

1.3 Services Overview
ModMount offers precision CNC machining and finishing services for Customer-supplied handgun slides through an innovative, streamlined process. Our services include:
- Optic Milling: Precision cuts for mounting optical sights
- Top Milling: Decorative or functional cuts on the top surface of slides
- Side Milling: Decorative or functional cuts on the sides of slides
- Text Engraving: Basic text engraving services
- Logo Engraving: Advanced custom logo engraving
- The Works: our all-inclusive slide customization package, with any combination of our services
- Custom Cuts: an optional add-on that allows you to collaborate 1-on-1 with our team to create a first-of-its-kind style for the service(s) you select at checkout

ModMount brings extensive expertise in precision machining, firearms Component customization, and advanced manufacturing techniques to every project we undertake. Our team combines years of specialized experience in CNC programming and quality control to deliver modifications that meet our strict standards of both form and function.


2. Acceptable Components
ModMount provides precision CNC machining, engraving, finishing, and assembly services exclusively for Customer-supplied handgun slides. We have specific requirements regarding what Component we can and cannot accept for modification.

2.1 What We Accept
- Handgun Slides: Factory-manufactured or aftermarket slides
- Optics: For installation after optic milling (strongly recommended to be included with your shipment)

2.2 What We Do Not Accept
- Complete Firearms: Any assembled, functioning firearm
- Frames or Receivers: Any serialized Component that constitutes a "firearm" under federal law
- Handgun Barrels: Factory-manufactured or aftermarket barrels
- Trigger Assemblies: We do not accept any trigger assemblies under any circumstances. These must be removed before shipping your Components to us.
- Ammunition: Any live or spent ammunition
- Irreplaceable Components: One-of-a-kind, rare or irreplaceable slides
- Expensive Replaceable Components: Replacement costs over $500
- Counterfeit Items: Components that appear to be illegally manufactured or counterfeit
If you send a firearm or ammo, we will immediately cancel your order, return your Components to you, and charge you a $35 fee to cover our costs.

2.3 Firearm Definition and Compliance
- Under federal law (18 U.S.C. § 921(a)(3)), a "firearm" is defined as: "Any weapon (including a starter gun) which will or is designed to or may readily be converted to expel a projectile by the action of an explosion; and, the frame or receiver of any such weapon."
- ModMount is not a Federal Firearms Licensee (FFL) and does not manufacture, distribute, sell, or handle firearms or ammunition in any circumstances. We only accept and modify slides and optics. DO NOT SEND US YOUR FRAME OR RECEIVER, please and thank you.

2.4 Component Condition Requirements
Components submitted for modification must be:
- Free from significant rust, corrosion, or damage
- Clean and free of ammunition, debris, and excessive oil/grease
- In good working condition with no structural defects
- Manufactured after 1898 (non-antique)
- Replaceable for less than $500 (not rare, one-of-a-kind or irreplaceable Components)

2.5 Pre-existing Modification Limitations
- You are responsible for ensuring that any modifications you order are compatible with pre-existing modifications on your Components.
- We will only accept Components with pre-existing modifications if our services are clearly compatible.
- If you are unsure whether our services are compatible with your pre-existing modifications, please contact us before placing your order for pre-approval.
- We reserve the right to decline service for Components with pre-existing modifications that may compromise the quality of our work or the structural integrity of the Component.

2.6 Counterfeit or Illegally Manufactured Components
If we discover that Components appear to be counterfeit or illegally manufactured:
- We will immediately cancel your order
- Return the Components to you
- Charge $35 cancellation fee to cover our costs
- We may report suspected illegal items to appropriate authorities

2.7 Customer Certifications
By submitting Components for modification, you certify that:
- You are the legal owner of the Components
- You are legally permitted to possess firearm Components under all applicable federal, state, and local laws
- You are at least 21 years of age
- All Components are legally owned and acquired
- No modifications requested violate federal, state, or local laws
- Components submitted are not one-of-a-kind, rare, irreplaceable or replaceable for over $500
- You understand that modifications may void manufacturer warranties
- You understand that modifications may adversely affect Component performance
- You have verified that all requested modifications are legal in your jurisdiction


3. How To Purchase From Us

3.1 Order Process Overview
Our streamlined ordering process makes it easy to get the custom modifications you want:
1. Place Your Order: Decide which modifications you want, enter your preferences for each, and complete payment through our online order form
2. Ship Us Your Slide and Optic: Use our prepaid shipping label and include a copy of your receipt with your shipment
3. Receive Your Upgrades: We machine, finish, inspect, and return your precision-upgraded Components

3.2 Online Order Form Instructions
To place an order through our website:
1. Visit our online order form at shop.modmount.com/now
2. Select the modifications you want from the available options
3. Provide the required information for each modification in the designated text fields
- Text fields must contain specific, clear instructions related to the modification being ordered
- Processing time calculations will pause while awaiting clarification on unclear specifications and resume once specifications are confirmed
4. Select the pricing package corresponding to the number of modifications you want
- If you pay for more or less than the number of mods entered into the order form text fields, we will contact you and only proceed once we have confirmed your intentions and adjusted the order
- Processing time calculations will pause during the clarification period and resume once payment and order details are confirmed
5. Add Priority 5-Day Processing to your order
6. Review your selections and the total price
7. Check the box acknowledging that you have read, understand, and agree to this Customer Agreement
8. Complete the checkout process and payment

3.3 Post-Order Communication
After placing your order:
1. You will receive an order confirmation email with your order number and details
2. You will receive a prepaid shipping label via email
3. You will receive instructions for properly packaging and shipping your Components
4. We will notify you when your Components are received
5. We will contact you if any issues arise that require your input
6. You will receive tracking information when your modified Components are shipped back to you

3.4 Order Modifications
If you need to modify your order:
- Contact our customer service team as soon as possible with your order number to request changes
- Changes may affect pricing and processing time
- After work begins, modifications, cancellations, and refunds are not possible


4. Payment Terms

4.1 Pricing Structure
- All prices for our services, including shipping and processing options, are clearly listed on our website and order form.
- Additional services requested after initial order placement may incur additional charges.
- All prices are in US dollars and do not include applicable taxes.

4.2 Payment Methods
We accept the following payment methods:
- Major credit and debit cards (Visa, MasterCard, American Express, Discover)
- Other electronic payment methods as specified on our website

4.3 Additional Fees
The following additional fees may apply:
- $35 fee for returning prohibited items (firearms, frames, receivers, ammunition)
- Priority Processing is available for an additional fee per slide, as listed on our website.

4.4 Price Changes
- We reserve the right to modify our prices at any time.
- Price changes will not affect orders already placed. The price at the time of order placement will be honored.
- Special pricing or promotional offers cannot be applied retroactively to existing orders.

4.5 Declined Payment Protocol
If your payment is declined:
- We will attempt to contact you using the information provided during checkout
- Your order will be placed on hold until payment issues are resolved
- If payment issues cannot be resolved within 7 days, your order may be canceled
- For additional services requiring payment after initial order placement, we will not proceed until payment is successfully processed

4.6 Payment Security
- All payments are securely processed through Authorize.net, one of the most trusted payment gateways in the industry for fraud prevention and reliability.
- Your payment information is encrypted using industry-standard 128-bit Secure Sockets Layer (SSL) technology during transmission.
- ModMount never receives, stores, or has access to your complete credit card information, which remains protected within Authorize.net's PCI DSS-compliant systems.
- All customer orders are processed through our online store hosted by ThriveCart, providing an additional layer of security for your transactions.
- Our payment processing systems comply with Payment Card Industry Data Security Standard (PCI DSS) requirements, ensuring your sensitive payment information is handled according to the strictest security protocols.
- For additional information regarding the privacy of your sensitive cardholder data, you may review the Authorize.Net Privacy Policy.


5. Discounts and Promotions

5.1 Promotional Offers
- We may run promotions from time to time.
- We reserve the right to modify or discontinue any promotion at any time
- Promotions cannot be combined with other discounts unless explicitly stated
- Promotional codes must be entered at the time of checkout to be applied

5.2 Coupon Usage Terms
- Coupon codes are valid only for the specified time period
- One coupon code per order unless otherwise specified
- Coupon codes cannot be applied retroactively to existing orders
- Coupon codes have no cash value and cannot be transferred or sold


6. Cancellations and Refunds

6.1 Cancellation Timeline
You may cancel your order according to the following terms:
- Before Components are shipped to us: Full refund
- After Components are received but before work begins: Full refund minus $25 restocking fee
- After work begins: No refund available

6.2 Restocking Fee
A $25 restocking fee will be assessed if:
- You cancel your order after we have received your Components but before work begins
- If the initial purchase was below $25, the remainder will be charged to your payment method on file

6.3 Non-Refundable Circumstances
Refunds will not be issued in the following circumstances:
- After work has begun on your Components
- After work has begun on your Custom Cut add-on
- For dissatisfaction with appearance if work meets our quality standards
- If you provided incorrect specifications or information
- If you fail to respond to our communications requiring your input within 30 days

6.4 Refund Processing
- Approved refunds will be processed within 5-7 business days
- Refunds will be issued to the original payment method used for the purchase
- Processing time for the refund to appear in your account depends on your financial institution


7. Shipping To Us

7.1 Packaging Requirements
When shipping Components to ModMount:
- Remove all ammunition, magazine springs, and firing pins before shipping
- Clean and degrease Components to remove excessive oil or debris
- Use a sturdy box that can withstand normal handling during transit
- Package slides and optics securely with appropriate padding to prevent damage during transit
- Include your order number on the outside of the package
- Do not mark the exterior of the box as containing firearm parts
- Include a printed copy of your order confirmation with your shipment

7.2 Shipping Methods
- Use the prepaid USPS shipping label provided in your order confirmation email
- Retain your tracking number until you receive confirmation of delivery
- Due to recent policy changes, UPS is not an option at this time
- International shipping is not available at this time

7.3 Prohibited Items
Do not ship the following items to ModMount:
- Complete firearms or frames/receivers
- Ammunition or spent casings
- Explosive or flammable materials
- Illegal or controlled substances
- Irreplaceable or one-of-a-kind Components

7.4 Customer Shipping Responsibilities
- You are responsible for properly packaging your Components
- Beyond USPS basic insurance (currently $100) with the shipping label, you assume all risk for Components during transit to our facility
- You are responsible for providing accurate shipping information
- You must comply with all carrier regulations regarding firearm Components
- Incoming packages are your responsibility until signed for by our staff

7.5 Address Verification
- Double-check that you're shipping to our current address as provided in your order confirmation
- We are not responsible for packages sent to incorrect addresses


8. Processing Times

8.1 Standard Processing
- Standard Processing is completed within 3–5 weeks from receipt of your Components.
- Processing time does not include shipping time to or from our facility.
- Processing begins the day Components arrive at our facility.
- If we discover any issues during incoming inspection that may affect processing, we will notify you with our findings and recommendations before proceeding.

8.2 Priority Processing
- Priority Processing is completed within 3–5 days from receipt of your Components, for an additional fee per slide.
- Available as an add-on service for an additional fee at checkout
- Priority Processing applies only to processing time at our facility and does not include shipping time to or from our facility.
- If we discover issues requiring Customer input, the time between our outreach and your response will be added to the processing time
- Priority Processing may not be available during peak periods or for certain complex custom designs.
- We reserve the right to extend the timeline if unforeseen technical issues arise, with appropriate communication

8.3 Delays and Notifications
- We will notify you of any delays exceeding 5 business days beyond our estimated completion date
- Delays may occur due to:
- Supply chain disruptions
- Equipment maintenance or technical issues
- Higher than anticipated order volume
- Unforeseen complications with your specific Components
- Force majeure events (natural disasters, power outages, pandemics, etc.)
- We will provide updated timelines when delays occur

8.4 Customer Response Requirements
- Some modifications may require additional information or approval from you
- Prompt responses to our inquiries are necessary to maintain processing timelines
- Failure to respond may result in processing delays
- If we do not receive a response within 30 days, we reserve the right to return your Components unmodified, and charge a $25 handling fee

8.5 Summary of Processing Tiers
- Standard Processing: 3 to 5 weeks
- Priority Processing: 3 to 5 days
- Processing Processing does not include shipping transit time.


9. Return Shipping

9.1 Shipping Methods
- All shipping to and from our facility is via USPS Priority Mail.
- Standard return shipping is included with your flat-rate two-way shipping fee, as listed on our website.
- Priority Processing is available for an additional fee per slide, as listed on our website.
- International shipping is not available at this time.

9.2 Shipping Options and Timeframes
- All shipping is via USPS Priority Mail, typically 2–3 business days in transit.
- Shipping timeframes are estimates and not guaranteed.
- Total turnaround time is the sum of the selected processing time and the estimated shipping time.
- Shipping fees are listed on our website.

9.3 Delivery Confirmation
- Adult signature may be required for delivery depending on carrier policies
- You are responsible for ensuring someone is available to receive the package
- Packages returned to us due to failed delivery attempts will incur additional shipping charges for redelivery
- If your shipment is returned to our facility due to issues with the shipping address, we will make our best efforts to contact you
- If a new shipping label has to be generated, you agree to pay for it
- If we cannot reach you to coordinate return shipping, property left unclaimed for more than 45 days after notification will be considered abandoned and may be sold to recover costs
- ModMount is not responsible for packages once marked delivered by USPS.


10. Shipping Protection

10.1 Tracking
- All shipments to and from ModMount include USPS Priority Mail tracking. Tracking information will be emailed to you when your package ships.

10.2 Insurance
- You assume all risk for Components during transit from our facility.
- Basic USPS insurance (currently $100 per shipment) is included with every inbound and outbound shipment.
- You may purchase additional shipping protection as an add-on from ModMount, at $10 per $1,000 of coverage per shipment (inbound and outbound), up to a maximum of $5,000 per shipment. For example, $20 covers $1,000 of insurance for both inbound and outbound.
- Insurance for each shipment leg is purchased and applied separately, and cannot exceed $5,000 per shipment, per USPS policy.
- When you purchase shipping protection, you are purchasing a service from ModMount, not an insurance policy directly from USPS or any third-party insurer. ModMount will use your shipping protection payment to purchase insurance for both the inbound (customer to ModMount) and outbound (ModMount to customer) shipments, up to $5,000 per shipment, subject to carrier limits and policies.
- Insurance coverage applies only to the declared value of each shipment and is subject to carrier terms, conditions, and claims processes. Any payout is limited to the amount paid out by the carrier or insurer.
- The shipping protection fee is non-refundable once shipping labels have been created and insurance purchased.
- ModMount’s liability for lost or damaged shipments is strictly limited to the amount of insurance purchased and paid out by the carrier or insurer for each shipment, and in no event will ModMount’s liability exceed the insured amount.
- ModMount is not responsible for denied claims.

10.3 Lost Packages
In the event of a lost package:
- Notify us within 7 days of the last tracking update
- We will file a claim for the insured value with the carrier on your behalf, since we provided the shipping label.
- Carrier approval and payout are subject to their policies and documentation requirements.
- ModMount is not responsible for lost or stolen packages once marked delivered by USPS, or for denied claims.
Please note: Replacement or refund for lost or stolen packages is not possible.


11. Terms For All Services

11.1 Quality Standards
All ModMount services adhere to the following quality standards:
- Precision machining with tolerances of ±0.001" for critical dimensions
- Professional-grade finishes appropriate to each service type
- Comprehensive quality control inspections at multiple stages of production
- Consistent execution across all components and services

11.2 Material Limitations
- Our services are designed for factory-manufactured or quality aftermarket slides
- Material composition may affect service outcomes (aluminum, steel, stainless steel, titanium, case hardened materials, etc.)
- Certain materials may require specialized processing techniques or alternative approaches
- We reserve the right to recommend alternative services if the original material is not suitable for requested modifications

11.3 Modification Restrictions
We only perform the services listed on our website. We will not perform modifications that:
- Compromise the structural integrity of your components
- Create unsafe operating conditions
- Violate federal, state, or local laws
- Convert a semi-automatic firearm to fully automatic
- Create a National Firearms Act (NFA) regulated item without proper documentation
- Require FFL registration not provided by customer

11.4 Customer Responsibilities
By submitting components for modification, you agree to:
- Provide accurate specifications and information
- Respond promptly to our inquiries about your order
- Inspect components upon receipt and report any issues within 72 hours
- Perform proper function testing after reassembly
- Use modified components in accordance with all applicable laws
- Assume responsibility for ensuring modifications are legal in your jurisdiction

11.5 Modification Compatibility
- Not all modifications can be combined due to physical or technical limitations
- We will notify you if requested modifications are incompatible
- Alternative options may be suggested when incompatibilities arise
- Final responsibility for compatibility with other aftermarket components rests with the Customer

11.6 Post-Modification Care
To maintain the quality and appearance of your modified components:
- Clean and lubricate components according to manufacturer recommendations
- Avoid harsh chemicals that may damage finishes
- Store components in a climate-controlled environment when possible
- Follow all provided care instructions specific to your modifications

11.7 Performance Expectations
- Modifications may affect the performance characteristics of your components
- Break-in periods may be required for optimal performance
- Ammunition selection may impact reliability and performance of modified components
- We do not guarantee specific performance metrics unless explicitly stated for a particular service

11.8 Technical Support
- We provide technical support for all our modifications
- Support is available via email or phone during regular business hours
- Additional resources are available on our website

11.9 Service Limitations
- We reserve the right to decline service for components we deem unsuitable for modification
- Components with significant pre-existing damage may be rejected
- Rare or collectible items may be declined if modification would significantly reduce value
- We may recommend alternative services if requested modifications are not feasible

11.10 Milling Standards
- All milled edges are broken to prevent sharp cutting surfaces
- All milled surfaces are refinished at a minimum with a cold blue and penetrating oil to prevent surface rust

12. Terms For Each Service

12.1 Optic Milling
- Description: Precision CNC machining to create a mounting platform for optical sights on your slide
- Customer must specify the make, model, and position of optic before work begins
- We strongly recommend sending your optic with your slide for optimal fitting
- If optic is not included, we will machine the footprint 0.002" larger than standard to account for manufacturing tolerances
- For optic models we have never machined before, the optic must be included or we cannot perform the service
- Not all slides can accommodate all optic types due to physical constraints
- Optic cut depth is optimized for maximum sight picture without compromising slide integrity
- Mounting screws included; specialized screws for specific optics available at additional cost.
- We cannot guarantee compatibility with aftermarket components not supplied with your order

12.2 Top Milling (Also Known As Porting)
- Description: Decorative or functional cuts on or through the top surface of slides
- Customer must select from available pattern options
- Depth and pattern limitations may apply based on slide model and material
- May affect compatibility with certain optic mounts or iron sights
- May increase muzzle flash and sound signature

12.3 Side Milling
- Description: Decorative or functional cuts on or through the sides of slides
- Customer must select from available pattern options
- Depth and pattern limitations may apply based on slide model and material
- May affect compatibility with certain holsters or accessories

12.4 Text Engraving
- Description: Text engraving using standard fonts, free for one slide per order
- Text, font, and location must be clearly specified in the order form
- Maximum 50 characters per engraving
- Customer must specify location for engraving: top front, top rear, right, or left
- No trademarked, copyrighted, or obscene content
- Font selection limited to available options
- Font samples are representative; minor variations in appearance may occur
- Placement restrictions may apply based on slide design and other modifications
- Depth: 0.0001”-0.01” depending on material, location, and legibility
- Edge quality: Free from burrs

12.5 Logo Engraving
- Description: Advanced custom logo engraving on the top, left, or right side of your slide
- Customer must provide the logo
- Logo must be submitted in acceptable format (high-resolution JPG, PNG, or vector file)
- Customer must specify location for engraving: top front, top rear, right, or left
- Images subject to review for feasibility
- No trademarked or copyrighted content without proof of ownership or permission
- No obscene or threatening content
- Logo complexity may affect final appearance
- Placement restrictions may apply based on slide design and other modifications
- Depth: 0.0001”-0.01” depending on material, location, and legibility
- Edge quality: Free from burrs

12.6 The Works
- Description: The Works is ModMount’s all-inclusive package, offering any combination of our available machining, engraving, and finishing services for a single flat rate, as listed on our website. This package is designed for customers seeking maximum customization and value by bundling multiple services in one seamless order.
- The Works includes any combination of the following services, subject to compatibility and technical feasibility: Optic Milling, Top Milling, Side Milling, Text Engraving, and Logo Engraving.
- The Works does not include shipping fees, expedited processing, or any additional services not expressly listed as part of the package.
- All requested modifications must be clearly specified in the order form at the time of purchase.
- If you select modifications that are incompatible or mutually exclusive, we will contact you for clarification before proceeding. Processing time calculations will pause until all specifications are confirmed.
- All slides in the order will receive the same customizations, unless otherwise specified in the order notes or by responding to our order confirmation email with your selections for each slide in your order.

12.7 Design A Custom Cut Add-On
- Description:
- The Custom Cut add-on is an optional upgrade available for any eligible slide modification service. This add-on allows you to collaborate 1-on-1 with our team to create a first-of-its-kind style for your selected cut or package.
- Scope:
- Custom Cut applies only to the specific slide service or package you select at checkout.
- If purchased with a single service (e.g., corner cut, optic cut), the custom design applies to that service only.
- If purchased with “The Works,” the custom design applies to each included cut type.
- Custom Cut customizes only the services already selected.
- Process:
- After purchase, you will receive instructions to schedule a 1-on-1 design session and submit any reference materials (e.g., sketches, images, inspiration).
- The design process includes an initial design call, an approval call, and one included revision call (if needed).
- Additional revisions beyond the included revision are available for an additional fee equal to the original Custom Cut fee per revision.
- Final machining begins only after you provide written approval of the custom design.
- Processing Time:
- The standard processing timeline for your order begins after final design approval.
- Each design call (initial, approval, and revision if needed) must be scheduled at least one week apart.
- Refund Policy:
- No refunds are available for Custom Cut once design development has begun, regardless of order status or subsequent customer decisions.
- Intellectual Property:
- All custom designs, patterns, and techniques developed by ModMount for your order remain the exclusive property of ModMount (as outlined in Section 14 of this Customer Agreement).
- Customer Responsibilities:
- You are responsible for submitting all required reference materials and scheduling design calls in a timely manner.
- ModMount is not responsible for delays resulting from customer inaction or non-responsiveness. In the event of customer inaction or non-responsiveness, the production timeline will be paused until you complete all necessary steps.


13. Inspection Protocols
ModMount implements a comprehensive inspection system throughout the modification process to ensure quality, document component condition, and protect both parties. Our multi-stage inspection protocol creates accountability and transparency from order placement through delivery.

13.1 Fulfillment Form
After completing your purchase, you will receive a Fulfillment Form along with your receipt and prepaid shipping label. This form serves as the foundation of our quality assurance process, is essential for our quality control process, and protects both parties by establishing a clear baseline condition.
- You must complete this form before shipping your components to us
- The form requires uploading clear, well-lit images of your components from multiple angles (top, bottom, right, left, isometric, etc.)
- These images document the pre-modification condition of your components
- You will receive an email copy of your completed form for your records
- Components received without completed documentation cannot be processed as we lack the critical pre-modification condition documentation required by our quality assurance protocols.
- If you ship components to ModMount without first completing the required Fulfillment Form, we reserve the right to:
- Cancel your order without further notice
- Return your components to the shipping address provided during checkout
- Charge a $25 handling fee to your payment method on file
- The handling fee covers our costs associated with receiving, documenting, packaging, and returning unprocessed components.
This initial documentation is a service to you, creating a record that protects both parties from future liability concerns. Components received without completed documentation may experience processing delays.

13.2 Incoming Inspection Protocol
Upon receiving your components, we will perform a thorough incoming inspection:
- Unboxing video documenting the condition upon arrival
- Confirm that your components have arrived safely
- Standardized high-resolution images from multiple angles (top, bottom, right, left, isometric, etc.)
- Verification of legal compliance and serial numbers
- Verification that components match the specifications in your order
- Compatibility validation for requested modifications
- Photographic documentation of pre-existing conditions
- Measurements of critical dimensions
- Assessment of component condition, noting any pre-existing issues
If we identify any concerns during incoming inspection that might affect the quality of our services, we will contact you before proceeding with your modifications.

13.3 In-Process Incident Reporting
We utilize an Incident Report system to document any unexpected issues that arise during the modification process:
- We will first attempt to remedy the issue through standard processes
- If internal remediation attempts are unsuccessful, we will complete an Incident Report
- Detailed explanation of the issue and its potential impact
- Photographs and/or measurements illustrating the concern
- Proposed solutions or alternatives
- You will receive a copy of this report for your records
- We will keep a copy of this report for our records
- The time between our outreach and your response will be added to the processing timeline

13.4 Outgoing Inspection Protocol
Before returning your components, we conduct a rigorous final inspection:
- Fit testing with Customer-supplied optics (when applicable)
- Function testing of all moving parts
- Visual inspection for finish quality and cosmetic standards
- Standardized high-resolution images from multiple angles (top, bottom, right, left, isometric, etc.)
- Comprehensive quality control checklist verification

13.5 Documentation Requirements
All inspection documentation is maintained in our secure system and includes:
- Date and time stamps for each inspection stage
- Technician identification for accountability
- Image fields showing component condition at each stage
- Measurements and specifications (as needed)
- Any incident reports or customer communications
- Shipping confirmation and tracking information

13.6 Special Considerations for Optics
For Customers sending optics with their slides for optic milling:
- We document the specific condition of Customer-supplied optics separately
- We verify compatibility before beginning work
- We perform fit testing after machining
- If an optic is damaged and replaced with the same model, but the replacement doesn't fit due to manufacturing variations between individual optics, contact customer support immediately. In such cases, we will work with you to find a mutually beneficial solution.

We keep all inspection and incident reports for at least 1 year, after which we may irrevocably delete the data.

This comprehensive inspection system ensures that every modification meets our exacting standards while providing complete transparency throughout the process.


14. Satisfaction Guarantee
ModMount is proud to stand behind our precision machining and finishing services with our comprehensive Satisfaction Guarantee. This assurance reflects our confidence in our craftsmanship and our commitment to your complete satisfaction with every modification we perform. Beyond the terms of this guarantee, if you are unsatisfied with our services in any way, we will work with you to make it right.

14.1 Coverage Scope
Our Satisfaction Guarantee covers:
- Precision and accuracy of all machining work
- Quality of finishes and coatings
- Proper fitting of optics (when supplied with your order)
- Adherence to specifications provided in your order
- Workmanship and execution of all modifications
- Damage occurring while your components are in our possession (excluding transit)
If any aspect of our work fails to meet our quality standards or your reasonable expectations, we will make it right according to the terms outlined below.

14.2 Reporting Timeline
- You must inspect your components immediately upon receipt
- Any issues must be reported to ModMount within 72 hours of delivery
- This timeline ensures we can accurately assess whether issues occurred during our modification process or afterward
- Issues reported after the 72-hour window are not eligible for coverage under this guarantee

14.3 Claim Process
If you believe your modified components do not meet our quality standards:
1. Contact our Customer support team immediately to report the issue
2. We will send you our Claim Form to document the specific concerns
3. You must complete the Claim Form with detailed information, including photographic and video evidence, documenting the issue
4. We will review your claim against our comprehensive outgoing inspection documentation
5. We will respond with our assessment and proposed resolution within 5 business days

14.4 Resolution Protocol
We follow a tiered approach to resolving valid claims:
1. Repair: Our first priority is to repair the issue at our expense
2. Replacement: If repair is not possible, we will replace the damaged component
3. Refund: If neither repair nor replacement is feasible, we will issue a refund

The specific resolution will depend on the nature of the issue and the service involved:
- Milling Issues: Repair of cut or replacement of slide if necessary
- Engraving Issues: Correction of text/image or compensation for diminished value
- Functional Issues: Repair to restore proper function or replacement if irreparable

14.5 Shipping for Warranty Claims
For valid claims under our Satisfaction Guarantee:
- ModMount will pay for shipping in both directions, and provide a prepaid return shipping label after verifying the validity of your claim
- You must use our provided shipping label and packaging instructions

14.6 Documentation Requirements
All claims must include:
- Clear photo and video evidence showing the issue from multiple angles
- Photos and videos must be recorded in a well-lit environment
- Close-up photos and footage of the specific area of concern
- Demonstration of any functional issues (if applicable)
- Reference to your order number and specific services performed

Photos alone are not sufficient for claim documentation; video evidence is required to properly assess the nature and extent of any issues.

14.7 Exclusions
Our Satisfaction Guarantee does not cover:
- Customer Misuse or Improper Handling
- Damage resulting from improper installation or reassembly
- Damage from improper use, abuse, or negligence
- Damage from dropping, impact, or other physical trauma
- Improper cleaning or maintenance
- Use of improper tools during installation or removal of components
- Third-Party Modifications
- Modifications performed by anyone other than ModMount
- Issues arising from combining our modifications with third-party services
- Unauthorized repairs or alteration attempts
- Component Compatibility
- While we make every effort to ensure compatibility with various optics, parts, and accessories, we cannot guarantee functionality with all third-party components.
- It is your responsibility to verify compatibility of our modifications with any additional aftermarket parts you intend to use.
- Normal Wear and Tear
- Natural finish wear from regular use
- Expected patina development on certain finishes
- Tolerance Stacking with Non-Supplied Components
- Fit issues with replacement optics not supplied with original order
- Compatibility issues with aftermarket components not disclosed at time of order
- Dimensional variations in replacement parts
- Environmental Damage
- Exposure to extreme temperatures beyond normal operating conditions
- Chemical damage from solvents or cleaning agents not recommended for use
- Corrosion from exposure to harsh environmental conditions
- Cosmetic changes due to UV exposure or environmental factors
- Cosmetic Preferences
- Subjective dissatisfaction with appearance when work meets specifications
- Minor cosmetic imperfections not affecting function

14.8 Irreplaceable Components Policy
- We do not accept responsibility for damage to irreplaceable or one-of-a-kind components
- For components that cannot be readily replaced in the market, our liability is limited to the service fee paid plus $500
- We strongly recommend NOT submitting components that are worth more than $500 above the service fees paid for modification

14.9 Repeat Claims
Each claim is evaluated independently based solely on its merits. However, we reserve the right to:
- Request additional documentation for repeat claims
- Conduct more detailed analysis of components with multiple reported issues
- Suggest alternative solutions for recurring problems

14.10 Limitation of Liability
- Our maximum liability for any claim is limited to the cost of services provided plus $500
- We are not responsible for consequential damages, lost time, or other indirect costs
- This limitation applies regardless of the cause of the issue or theory of liability
By providing this Satisfaction Guarantee, we aim to ensure your complete confidence in our services while establishing clear expectations for both parties.


15. Intellectual Property
ModMount values innovation and creativity in our custom modification services. This section outlines the intellectual property rights and responsibilities related to our services and your components.

15.1 Design Ownership
All designs, patterns, templates, fixtures, processes, and techniques developed or used by ModMount to complete your modifications remain our exclusive intellectual property. This includes but is not limited to:
- Custom port patterns and geometries
- Specialized jigs and fixtures
- Programming and toolpaths
- Artistic elements and design layouts
- Modification techniques and processes
- Custom templates and patterns
- All custom designs created through the Custom Cut add-on.

By submitting your order, you acknowledge that ModMount retains full ownership of all intellectual property rights in these designs and processes, regardless of whether they were created specifically for your order or as part of our standard offerings.

15.2 Customer-Provided Designs
For custom engravings or designs you provide for our services:
- You certify that you own or have proper rights to use the design
- You accept full responsibility for any copyright or trademark infringement claims
- Customer-provided designs must not infringe on third-party intellectual property rights
- We will not reproduce trademarked or copyrighted designs without proper authorization
- You grant ModMount a non-exclusive license to reproduce the design on your components
- ModMount reserves the right to verify ownership or authorization if we suspect potential infringement
- ModMount may refuse service for designs that appear to infringe on third-party rights

15.3 Photography and Marketing Rights
ModMount reserves the broad right to photograph, display, and use images of modified components for any business purpose without requiring Customer approval, including but not limited to:
- Quality control documentation
- Marketing and promotional materials
- Technical reference and training
- Social media and website content
- Print and digital advertising
- Trade show displays
- Educational materials
- Internal documentation

We will not disclose your personal information in connection with these images unless explicitly authorized by you.

15.4 Reproduction Restrictions
You agree not to:
- Reverse engineer our designs or modification techniques
- Copy or reproduce our custom designs for commercial purposes
- Create molds or templates of our modifications for reproduction
- Share, sell, or distribute digital files of our designs
- Claim ownership of ModMount's proprietary designs or techniques
- Use our designs to create competing products or services

15.5 Licensing
ModMount grants you a limited, non-exclusive, non-transferable license to use and display the modifications we perform on your components for personal use only. This license does not include the right to:
- Reproduce the designs commercially
- Create derivative works based on our designs
- Distribute or sell copies of our designs
- Transfer this license to any third party

15.6 Indemnification
You agree to indemnify, defend, and hold harmless ModMount, its owners, employees, contractors, and authorized agents from any claims, damages, liabilities, costs, and expenses arising from:
- Your use of modified components
- Your violation of any laws or regulations
- Third-party claims related to your use of our services
- Injuries or damages resulting from the use of modified components
- Your use of designs that infringe on third-party intellectual property rights
- Any misrepresentation regarding your ownership or rights to designs you provide
- Any violation of intellectual property laws related to designs you request

15.7 Intellectual Property Disputes
In the event of any intellectual property dispute related to Customer-supplied designs:
- ModMount reserves the right to suspend or cancel orders involving disputed content
- You agree to cooperate fully in resolving any intellectual property claims
- ModMount may disclose relevant information to intellectual property rights holders if legally required
- Resolution of intellectual property disputes may delay order processing

By submitting designs for engraving or other custom modifications, you acknowledge and agree to these intellectual property terms and conditions.


16. Additional Terms

16.1 Liability Limitations
ModMount's liability for any claim arising from our services is strictly limited:
- Our maximum liability for any claim is limited to the cost of services provided plus $500
- This limitation applies regardless of the cause of the issue or theory of liability
- We are not liable for indirect, incidental, or consequential damages including but not limited to:
- Lost profits or business opportunities
- Personal injury or property damage
- Third-party claims against you
- Damages arising from your use or misuse of modified components
By submitting components for modification, you acknowledge and accept that modifications may affect manufacturer warranties, modified components may perform differently than stock configurations, and you assume all risks associated with using modified components.

16.2 Force Majeure
ModMount is not liable for delays due to:
- Natural disasters, pandemics, government acts, labor disputes, equipment failures, power outages, supply shortages, or transportation disruptions.
- In the event of a force majeure situation, ModMount will:
- Notify affected Customers as soon as reasonably possible
- Provide regular updates on the situation and expected resolution timeline
- Take reasonable actions to mitigate disruptions and work with Customers to find acceptable solutions
- Resume normal operations as quickly as circumstances allow

16.3 Dispute Resolution
In the event of a dispute regarding our services, we follow a progressive resolution process:
1. Contact Support: Submit detailed claims with photos and video footage (if applicable) as soon as possible.
2. Investigation: ModMount will acknowledge receipt of the dispute within 2 business days and provide a substantive response within 5 business days of receiving the claim.
3. Negotiation: Participate in good-faith discussions to resolve disputes within 15 business days of ModMount's substantive response.
4. Mediation: If unresolved through negotiation, parties will engage a mutually agreed upon third-party mediator within 30 days of the conclusion of negotiations. The mediation session must be scheduled within 60 days of selecting the mediator.
5. Arbitration: If mediation is unsuccessful, the dispute will proceed to binding arbitration in Lehigh County, PA (or an alternative venue by mutual agreement) within 90 days of the failed mediation. The arbitration will be conducted according to the rules of the American Arbitration Association.
6. Small Claims Exemption: Matters under $10,000 may bypass mediation and arbitration and proceed directly to small claims court in the appropriate jurisdiction.
7. Final Costs: Each party will bear its own costs for steps 1-3. Mediation costs will be shared equally. Arbitration costs will be allocated as determined by the arbitrator.

16.4 Governing Law
- This Customer Agreement shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania.
- Any legal action shall be brought exclusively in the appropriate courts of Lehigh County, Pennsylvania.

16.5 Agreement Acceptance
- By submitting an order through our website, you acknowledge that you have read, understood, and agree to be bound by all terms and conditions in this Customer Agreement.
- Your explicit acceptance is confirmed when you check the acknowledgment box during the checkout process.

16.6 Modifications to Agreement
- We reserve the right to modify this Customer Agreement at any time.
- Material changes to these terms will be communicated through website updates.
- Changes will be effective immediately upon posting to our website.
- Your continued use of our services following any changes constitutes acceptance of those changes.
- The terms in effect at the time of your order will apply to that specific order.
- The “Last Updated” date at the top of this Customer Agreement reflects the date of the most recent changes.

16.7 Severability
If any provision of this Customer Agreement is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render this Customer Agreement unenforceable or invalid as a whole. Instead:
- The unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving its intent
- All other provisions of this Customer Agreement will remain in full force and effect
- If modification is not possible, the specific provision will be removed while all other terms remain binding
Alternative legal frameworks are explicitly rejected unless agreed to in writing by both parties.

16.8 Termination of Agreement
ModMount reserves the right to terminate this Customer Agreement and refuse service if:
- You violate any terms of this Customer Agreement
- You engage in any illegal activity related to the services provided
- You provide false or misleading information in connection with your order
- You engage in abusive or threatening behavior toward our staff
- We determine, in our sole discretion, that we cannot reasonably provide the requested services


17. Acknowledgements

By submitting your order and components for modification, you acknowledge and agree to the following:

17.1 Risk Acknowledgement
- Modifications to firearm components may affect their performance characteristics
- Modified components may require a break-in period for optimal performance
- Ammunition selection may impact reliability and performance of modified components
- You are responsible for ensuring proper reassembly and function testing
- You assume all risks associated with the use of modified components
- You understand that modifications are permanent and cannot be reversed
- No guarantee of firearm function post-modification if:
- Customer reassembles components improperly
- Original firearm had pre-existing mechanical issues

17.2 Contact Information
You agree to:
- Provide accurate contact information, including email address, phone number, and shipping address (if applicable)
- Promptly respond to any communications from ModMount regarding your order
- Update your contact information if it changes during the processing of your order
- Maintain a valid payment method on file until your order is complete

17.3 Agreement Comprehension
You acknowledge that:
- The terms and conditions of this Customer Agreement are reasonable in scope and duration
- You have read this entire Customer Agreement
- You understand all terms and conditions contained herein
- You have had the opportunity to ask questions about any terms you did not understand
- You are entering into this Customer Agreement voluntarily and without duress
- No oral or written information or advice given by ModMount or its representatives shall create a warranty or alter the terms of this Customer Agreement

17.4 Final Acceptance
By checking the acknowledgment box during checkout and submitting your order, you agree to be bound by all terms and conditions in this Customer Agreement.

————————————————————————

For questions regarding this Customer Agreement, please contact us at modmount.com/contact. We look forward to hearing from you!

© 2025 MODMOUNT LLC. All rights reserved.